Success is a direct outcome of the discretionary efforts that the performer invests in his performancei to deliver high quality results.
What motivates a performer to invest discretionary energy to go that 'extra mile.' ? The top three responses to a quick survey reflected :
1. Camaraderie and peer motivation
2. Intrinsic desire to do a good job
3. Feeling encouraged and recognized
by public rewards
Organization culture therefore needs to find artifacts and programs to support inclusion of such Engagement practices for Excellent results
Inherent driving force is essential